Privacy Policy Aladin88 – Personal Data Protection for Malaysian Members

Welcome to the Aladin88 Privacy Policy page. This document explains in detail how the platform Aladin88 — operating under the domain aladin88.top — collects, uses, stores, and protects the personal information of our members in Malaysia.

We understand that your trust is our most valuable asset. When you register an Aladin88 account, make a deposit via Touch 'n Go eWallet, GrabPay, or DuitNow, play slots, live casino, or place a sports bet — you are entrusting a portion of your personal information to us. We take that responsibility seriously.

This Privacy Policy applies to all users of the Aladin88 platform, including website visitors, registered users and former members. By using the Aladin88 platform, you agree to the terms set out in this document, which should be read together with Terms & Conditions us.

Aladin88 collects personal information through several methods — directly from you during registration, automatically during platform use, and occasionally from legitimate third-party sources for verification purposes only.

Information you provide directly:

• Full name as it appears on your identification card (MyKad)
• An active Malaysian phone number (+60) registered in your name
• An active email address that belongs to you
• Your account password as created by you (stored in hashed form — unreadable by any party, including Aladin88 staff)
• Bank account or eWallet details for deposit and withdrawal purposes (Touch 'n Go eWallet, GrabPay, DuitNow, FPX, Boost, ShopeePay)
• Identity verification documents (MyKad, utility bill) if requested during the KYC process
• Communication details when you contact Aladin88 support

Information collected automatically:

• IP address and approximate location derived from IP (country/state)
• Device type, operating system, and web browser used
• Session data — login time, session duration, pages visited
• Gaming activity history including bets, winnings and losses
• Complete financial transaction records including deposits and withdrawals
• Cookie data and related tracking technologies (see Section 6)

Every piece of data Aladin88 collects has a specific and lawful purpose. We do not use your data in ways you would not expect or did not agree to at the time of registration.

Primary purposes for data use at Aladin88:

• Account management: Creates, manages, and protects your Aladin88 account, including login verification and password recovery.
• Transaction processing: Handles deposits and withdrawals via Touch 'n Go eWallet, GrabPay, DuitNow, FPX, and other Malaysian payment methods — securely and efficiently.
• Service delivery: Ensuring all games — from slots and live casino baccarat to Sports Betting on the Malaysia Super League and e-sports — run smoothly for every member.
• Legal compliance: To fulfil legal obligations under Malaysia's Personal Data Protection Act 2010 (PDPA), anti-money laundering (AML) requirements, and other applicable regulations.
• Fraud prevention: Detecting and preventing fraudulent activity, duplicate accounts, bonus abuse, and other security threats to the Aladin88 platform.
• Responsible gambling: Monitors gameplay patterns to identify early signs of problem gambling and reach out to members who may need support through our responsible gaming programme.
• Customer support: Enables Aladin88's 24/7 support team to assist you with account issues, transactions, and general enquiries in Bahasa Melayu.
• Platform improvements: Uses aggregated, non-identifiable data to understand how members use Aladin88 and to make ongoing improvements to the user experience.

Aladin88 does not use your personal data to build psychographic profiles, sell it to advertisers, or use it for any purpose beyond those listed above without first obtaining your renewed consent.

Aladin88 maintains a strict policy on the sharing of members' personal data. In summary: we do not sell, rent or trade your personal data to any third party for commercial purposes, without exception.

However, there are limited scenarios where Aladin88 needs to share certain data with specific parties to keep the platform functioning properly and to comply with legal requirements:

• Payment providers: Only the minimum transaction information necessary is shared with payment gateways (such as FPX processors or eWallet providers) solely for the purpose of processing your deposits and withdrawals. These providers are bound by strict confidentiality agreements.
• Game software providers: Anonymised usernames or account IDs may be shared with providers such as Microgaming, NetEnt, or Pragmatic Play solely for technical gaming purposes. Your actual personal information is never shared.
• Legal authorities: Where required by Malaysian law, court order, or a valid request from a law enforcement agency, Aladin88 will disclose only the information that is specifically required. We will never disclose more than what is legally requested.
• Identity verification services: During the KYC process, documents you submit may be processed by accredited third-party verification services that are subject to strict data processing agreements with Aladin88.

Aladin88 continually invests in security infrastructure to ensure that the personal data and financial information of Malaysian members are protected to the highest achievable standard.

Technical security measures we have implemented:

• 256-bit SSL/TLS encryption for all communications between your browser and Aladin88 servers
• Passwords are stored in hashed form using the bcrypt algorithm — unreadable by anyone, including Aladin88 staff
• Two-factor authentication (2FA) is available to all members as an added layer of security
• Real-time login monitoring to detect suspicious access attempts
• Data segregation within server environments protected by multi-layered firewalls
• Regular security audits conducted by both internal and external cybersecurity teams
• Regularly conducted penetration testing
• Regular data backup procedures to ensure recoverability in the event of a disaster

Organisational security measures:

• Access to member personal data is granted only to Aladin88 staff who require it to carry out their duties — on a strict "need-to-know" basis
• All staff undergo regular privacy and data security training
• Binding non-disclosure agreements (NDAs) with all staff and contractors who have access to Aladin88 systems

That said, no security system can be guaranteed 100% secure. If you suspect your Aladin88 account has been compromised, please contact our support team immediately via live chat or email at support@aladin88.top.

The Aladin88 platform uses cookies and similar technologies to deliver a smooth, secure, and personalised user experience. Understanding what cookies are and how we use them will help you make informed decisions about your privacy.

Types of cookies used by Aladin88:

• Essential Cookies: Required for core platform functions such as maintaining login sessions, processing transactions, and securing your account. These cookies cannot be disabled as the platform will not function without them.
• Preference Cookies: Stores your personal preferences such as language, currency and display settings so you do not have to reconfigure them every time you log in to Aladin88.
• Internal Analytics Cookies: Used by the Aladin88 team to understand how members use the platform — which pages are most visited, navigation flows, and technical issues that need addressing. This data is aggregated and cannot be linked to any individual.

Aladin88 does not use third-party cookies for advertising or cross-site tracking. You may manage cookie settings through your web browser; however, please note that disabling essential cookies may affect the functionality of the Aladin88 platform.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and Aladin88's internal policies, you have several important rights regarding the personal data we hold about you. We fully respect these rights and will process your requests within a reasonable timeframe.

Rights you hold:

• Right of Access: You have the right to request a copy of the personal data Aladin88 holds about you. This request will be processed within 14 working days.
• Right to Rectification: If any of your personal information held by Aladin88 is inaccurate or out of date, you have the right to request a correction. You may also update certain details directly through your account settings.
• Right to Erasure: You may request the deletion of your personal data under certain circumstances — for example, when the data is no longer needed for its original purpose. Please note that some data may need to be retained for legal or audit purposes.
• Right to Restrict Processing: In certain circumstances, you may request that Aladin88 restrict how your data is processed while an issue is being resolved.
• Data Portability Right: You have the right to receive your personal data in a structured, machine-readable format so that it can be transferred if needed.
• Right to Object: You may object to the processing of your data for specific purposes, including direct marketing. Such requests will be handled promptly by the Aladin88 team.

To exercise any of the rights above, contact Aladin88's support team via live chat or email at support@aladin88.top, stating the right you wish to exercise along with your account identification details. We may need to verify your identity before processing the request.

Aladin88 does not retain your personal data longer than necessary for its stated purposes. Retention periods are guided by legal requirements, audit needs and platform operational requirements.

General retention period guidelines:

• Active account data is retained for as long as your account remains active on the Aladin88 platform
• After an account is closed, basic account information is retained for 12 months for audit purposes and to resolve any disputes that may arise
• Financial transaction records are retained for a minimum of 12 months from the transaction date in accordance with Malaysian legal requirements
• KYC documents are retained for 5 years after account closure in accordance with AML/KYC compliance requirements
• Security logs and activity data are retained for 6 to 12 months depending on data type
• Customer support communication records are retained for 12 months

Once the applicable retention period expires, your data will be permanently deleted or irreversibly anonymised from Aladin88's systems. The deletion process runs automatically on a set schedule and is reviewed periodically by our internal security team.

The Aladin88 platform is strictly for individuals aged 18 and above. We do not knowingly collect, process, or store personal data from anyone under the age of 18.

During the registration process, we enforce age verification through several mechanisms. If we detect or confirm that any Aladin88 account is held by a minor, we will:

• Immediate closure of the account without prior notice
• Freezing and processing the return of all valid account balances to the payment method used at the time of deposit
• Delete all personal data associated with the account within a reasonable timeframe

If you are a parent or guardian who believes your child may have registered an Aladin88 account, please contact our support team immediately at support@aladin88.top. We will treat such reports with the highest priority and full discretion.

Aladin88 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, updates to relevant legislation, or improvements in how we handle members' personal data.

For material changes that significantly affect how we use your personal data, we will provide clear notice to members via:

• Prominent in-platform notifications on the Aladin88 site upon login
• Emails sent to your registered email address
• Updates to this page with a new "Updated" date

We encourage you to review this Privacy Policy page periodically to stay informed about how Aladin88 protects your information. Continued use of the platform after any amendment takes effect will be considered acceptance of the updated policy.

This version of the Privacy Policy is effective from 1 January 2026 and supersedes all previous versions.

If you have any questions, concerns, or complaints about how Aladin88 handles your personal data, or if you wish to exercise any of the privacy rights outlined in this document, our team is available 24 hours a day, 7 days a week:

• Live Chat: The fastest option — available directly on the Aladin88 platform with a typical response time of under 5 minutes
• Email: support@aladin88.top — for written requests that require documentation or official reference

When contacting us about privacy, please provide your account number (or registered email), the type of request you are making and any relevant details. This helps us process your request more quickly and accurately. All communications are handled in Bahasa Melayu by trained agents.